Privacy Policy
Your safety is why Monowander exists — and that includes the safety of your personal information. This policy explains, in plain language, what we collect, why, and the choices you have. No jargon, no hidden clauses.
Last updated: 24 June 20261. Who We Are
Monowander ("we", "us", "our") is a women's safety and travel brand operating the website monowander.com, our companion mobile app, and our membership service. We sell personal safety and travel products and provide digital safety tools designed to help women move through the world with confidence.
If you have any questions about this policy or your data, you can reach us any time at support@monowander.com.
2. Information We Collect
We only collect what we need to run our store, fulfil your orders, provide our safety features, and improve your experience. This falls into three categories:
Information you give us directly
- Order & account details — your name, email, shipping and billing address, and phone number.
- Payment information — processed securely by our payment providers; we never see or store your full card number.
- App & membership data — emergency contacts you add, trusted-circle members, and preferences you set within the Monowander app.
- Communications — messages you send us by email, contact form, or social media.
Information collected automatically
- Device & usage data — browser type, device, pages viewed, and how you interact with our site, via cookies and similar technologies.
- Location data (app only) — if you choose to enable location features such as live tracking, safe routes, or SOS, the app processes your location to provide those features. You control this in your device settings and can turn it off at any time.
Information from third parties
- Order, fulfilment, and analytics partners (such as Shopify and our suppliers) who help us operate the store and deliver your products.
On location & safety data: Location and emergency-contact information exists for one purpose — to keep you safe. We do not sell it, and we share it only as needed to deliver the safety feature you have switched on (for example, sharing your live location with a trusted contact you have chosen).
3. How We Use Your Information
We use your information to:
- Process and deliver your orders, and provide customer support.
- Operate the Monowander app and membership features you sign up for.
- Send order updates and, where you've opted in, marketing emails about products, guides, and offers.
- Improve our website, products, and safety features.
- Prevent fraud and keep our store and community secure.
- Comply with our legal obligations.
4. Marketing & Communications
We'll only send you marketing emails or texts if you've opted in. You can unsubscribe at any time using the link in any email, replying STOP to any text, or emailing us at support@monowander.com. We'll still send essential service messages (like order confirmations) regardless.
5. Cookies & Tracking
We use cookies to keep your cart working, remember your preferences, understand how our site is used, and — where permitted — show you more relevant ads. You can control cookies through your browser settings, and where required we ask for your consent through a cookie banner.
6. Sharing Your Information
We do not sell your personal information for money. We share data only with trusted parties who help us run Monowander, and only as far as needed:
| Who | Why |
|---|---|
| Payment processors | To take payment securely |
| Shipping & fulfilment partners | To pack and deliver your order |
| Technology providers (e.g. Shopify, email & app platforms) | To run our store, app, and communications |
| Analytics & advertising partners | To understand and improve our site, and show relevant ads |
| Legal authorities | Only where required by law, or to protect safety |
Some advertising-related sharing may count as a "sale" or "sharing" under certain US state laws. You can opt out any time on our Your Privacy Choices page.
7. Your Rights & Choices
Depending on where you live (including the UK, EU, and certain US states), you may have the right to:
- Access the personal information we hold about you.
- Correct inaccurate information.
- Delete your information ("right to be forgotten").
- Opt out of marketing and of the "sale" or "sharing" of your data.
- Request a portable copy of your data.
- Withdraw consent at any time.
To exercise any of these, just email support@monowander.com and we'll respond within the timeframe required by law.
8. Data Security
We use industry-standard safeguards — including encryption and secure, access-controlled systems — to protect your information. No method of transmission over the internet is 100% secure, but we take protecting your data as seriously as we take your physical safety.
9. Data Retention
We keep your information only as long as needed to provide our services, meet legal and accounting requirements, and resolve disputes. When it's no longer needed, we securely delete or anonymise it.
10. International Transfers
As an online business, your information may be processed in countries outside your own. Where we transfer data internationally, we put appropriate safeguards in place to protect it in line with applicable law.
11. Children's Privacy
Monowander is intended for adults. We do not knowingly collect personal information from anyone under 16. If you believe a child has provided us with data, contact us and we'll delete it.
12. Changes to This Policy
We may update this policy as our brand and services grow, or as laws change. When we make material changes, we'll update the "last updated" date above and, where appropriate, notify you directly.
13. Contact Us
Questions, requests, or concerns about your privacy? We're here and happy to help.
Your safety. Your freedom. Everywhere.