Shipping Policy

We want your Monowander essentials to reach you smoothly, wherever you are in the world. Here's everything you need to know about how, when, and at what cost we ship — clearly laid out, no surprises at checkout.

Last updated: 25 June 2026

1. Order Processing

All orders are processed within 1–3 business days (Monday to Friday, excluding holidays). Once your order is packed and dispatched, you'll receive a confirmation email with tracking details so you can follow it every step of the way.

Orders placed on weekends or public holidays begin processing on the next business day. During busy periods or sales, processing may take slightly longer — we'll always keep you updated.

2. Shipping Options & Costs

We keep shipping simple and transparent. Your options and costs are shown clearly at checkout before you pay:

Destination	Option	Cost
United States	Standard	FREE
United States	Priority Standard	$8.00
United States	Express	$15.00
International	Standard & Express (USPS / DHL)	Calculated at checkout

International shipping rates are calculated live at checkout based on your destination and the items in your cart, so you always see the exact cost before paying.

3. Estimated Delivery Times

Delivery time = order processing (1–3 business days) + shipping transit time. Estimated transit times after dispatch are:

Destination	Estimated Transit	Total Estimated Delivery
United States	5–10 business days	7–12 business days
United Kingdom & Europe	7–12 business days	9–15 business days
Australia & New Zealand	8–14 business days	10–17 business days
Canada & Rest of World	8–15 business days	10–18 business days

4. Tracking Your Order

As soon as your order ships, we'll email you a tracking number. You can use it to follow your parcel's journey at any time. If your tracking hasn't updated after 5 business days, or you haven't received your tracking email, just reach out to support@monowander.com and we'll look into it right away.

5. Shipping From Our Partners

To bring you quality products at fair prices, some Monowander items ship directly from our trusted global fulfilment partners. This means:

• If your order contains multiple items, they may arrive in separate packages and on different days — this is normal and at no extra cost to you.
• You'll receive tracking for each shipment where available.
• Every item is quality-checked before dispatch.

6. Customs, Duties & Taxes

For international orders, your country may apply import duties, taxes, or customs fees. These are set by your local authorities and are the responsibility of the customer. They are not included in your order total or shipping cost, and Monowander has no control over them. If you're unsure, we recommend checking with your local customs office before ordering.

7. Incorrect or Incomplete Addresses

Please double-check your shipping address at checkout. We can't be responsible for orders delayed or lost due to an incorrect or incomplete address. If you spot a mistake, email us at support@monowander.com as soon as possible — if your order hasn't shipped yet, we'll do our best to correct it.

8. Lost, Delayed or Damaged Parcels

If your order hasn't arrived within the estimated window, or arrives damaged, we're here to help — and we'll make it right. Contact support@monowander.com with your order number (and a photo, if it's damaged) and we'll investigate, replace, or refund as needed. Please see our Refund Policy for full details.

9. Where We Ship

We currently ship to the United States, United Kingdom, Europe, Canada, Australia, New Zealand, and many other countries worldwide. If your country isn't available at checkout, email us at support@monowander.com — we're always expanding and may be able to help.

10. Questions?

If anything about your delivery isn't clear, we'd genuinely love to help. Reach out any time.

Your safety. Your freedom. Everywhere.